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Terms & Conditions

Welcome to AverVenus Limited, a company dedicated to accentuating your femininity and providing you with simple transactions in online jewellery shopping.

By continuing to use this website, you are indicating that you accept these Terms & Conditions of use.

Please also read our Privacy Policy section about Data Protection and how we use the information you give us.

On this website

"We" and "us" means AverVenus Limited.

"You" means the person using the website.

The website is intended for UK users only.

By using the website to purchase jewellery online, you confirm that you are at least 18 years old, or, if you are under 18, that you are placing an order on this website with the consent of your parent or guardian.

The terms and conditions quoted here also apply to any of our content displayed on agreed third party websites.

Terms & Conditions of use of this website

Website content

We own the copyright to all the contents and materials of this website, including images. All trademarks and other intellectual property are owned or licensed by us (unless otherwise specified) or are the property of third parties offering goods for sale through this website.

You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us (except as stated below).

You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please go to our Contact Us page to apply for permission to reproduce the website.

While our website is as accurate, current, complete or error free as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size.

Unless we have been negligent, we cannot accept any liability for loss or damage arising from any action you may take relying on the information contained on this website.

Third party e-commerce

If you use our website to deal with a third party, for example to enter a competition, it is up to you to read and abide by the terms & conditions of such third parties. Please also see our Privacy Policy for more details of how we use your information.

Links

The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any guarantees about them. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites.

Termination of the website or services

We reserve the right to terminate the website or remove any of the services on it with immediate effect at any time, for example if:

there is a change in the law that limits our ability to provide the website
an event beyond our control stops us providing the website (eg: technical difficulties)

Changes to Terms & Conditions

We reserve the right to change these Terms & Conditions of use from time to time. If this happens, we will notify you by posting the new Terms & Conditions of use on the website. If you do not wish to be governed by the revised Terms & Conditions of use, please stop using the website.

Liability

We take no responsibility for any loss or damage suffered which is not within the confines of the parameters listed below.

We are liable for:

loss, damage, death or personal injury resulting from our negligence
fraudulent misrepresentations
the quality of our goods

General

These Terms & Conditions of use are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.

If any part of these Terms & Conditions of use is found to be invalid by law, the rest of them remain valid and enforceable.

Terms & Conditions for buying goods online

By placing an order using this service you are accepting these Terms & Conditions. Please read these Terms & Conditions before placing an order. These Terms & Conditions apply to jewellery purchased online using this website.

In these Terms & Conditions

"We" and "us" means AverVenus Limited.

"You" means the person placing an order.

"The contract is agreed" - by completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract - See Ordering process below.

"Working days" means all days other than Saturdays, Sundays and English statutory and public holidays.

By using the website to buy goods online, you confirm that you are at least 18 years old, or, if you are under 18, that you are placing an order on this website with the consent of your parent or guardian.

Ordering, cancelling before despatch and returning after despatch

Ordering

By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note orders will only be despatched once we have authorisation from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorised.

Certain steps must be followed for a contract to be formed, as described below.

After you have placed your order:

We will send you, as soon as possible, an email to acknowledge your order. It will confirm which goods you have ordered. This email is not an order acceptance from us.
When we despatch your goods from the warehouse, we will send you a confirmation email. This email constitutes a formal acceptance of your order by us. This also means that a contract between us is agreed and we are obliged to fulfil our obligations under this contract.
We do not have to accept your order, and for example, we will not accept your order if:

your payment is not authorised
there is an error on our website regarding the price or other details of the goods
you have cancelled it in accordance with the instructions below

We reserve the right to refuse any order.

Cancelling an order before despatch

If you change your mind after placing an order, you can cancel it at any time before we despatch it. Please see the Contact Us page to contact AverVenus Live Support Team. You will need to give us your name and address details, as well as your order number to cancel your order.

Returning goods after despatch

When you order from us online, you are entitled to a cooling off period after despatch, when you can return your goods without any penalty. Our cooling off period is 30 days, which includes any statutory cooling off period.

This period starts the day the contract is agreed (i.e. you receive an email from us saying we have despatched your order) and ends 30 days after the day following delivery of the goods.

Certain items are excluded from the cooling off period guarantee, unless we are at fault. These are personalised or engraved items.

Returning goods

If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. As a customer of AverVenus Limited you agree to the Terms and Conditions that all postage and packaging on returned items will be at the expensive of the buyer. Please visit the Contact Us page for AverVenus Live Support Team.

Our returns policy does not affect your statutory rights. For further information on your statutory rights look at www.consumerdirect.gov.uk.

Product availability

Our website only shows goods available for purchase in the UK, including Northern Ireland. We are unfortunately unable to despatch goods to addresses outside the UK, or in the Channel Islands.

In the event that a jewellery item you wish to purchase is out-of-stock you may still process the order. Jewellery items which are not in stock will be allocated an additional maximum of 30 days and a minimum of 10 days production time.

Pricing and payment

Prices throughout the website are quoted in Pounds Sterling, and payment can only be accepted in Pounds Sterling. Packing and delivery costs will be added to the total price of your goods. Prices quoted on the website are applicable exclusively to goods purchased through this website.

While we make every effort to ensure that the goods shown on our website are currently available at the price shown on the website, we cannot guarantee that this will always be the case. If goods you have ordered online are unavailable, you will be notified as soon as possible.

If a pricing error is made on our website or in the ordering process we will inform you as soon as possible and give you the option of buying the goods at the correct price or cancelling the order. Your order will be cancelled if we cannot get in contact with you to notify you of the error.

Delivery information

We can deliver to anywhere in the UK, including Northern Ireland. Unfortunately, we cannot deliver online orders to stores or addresses in the Channel Islands. Please contact AverVenus Live Support Team for further information, or to have any questions answered, regarding where we can ship to.

If you cancel part of your order the postage and packaging is recalculated to suit those goods remaining in your active order.

When will I receive my order?

We will email you as soon as your order has been despatched. While customers should expect to receive their item within 2 - 5 days(excluding Sundays), in the event that the product(s) ordered need to be produced before they can be delivered to you as a result of out-of-stock orders or engravings, a maximum production period of 30 days, minimum 10 days should be allowed.

Please note that you will need someone to sign and accept deliveries.

Refund policy

Faulty goods

The procedures, set out here, to return goods do not affect your statutory rights. Further information on your statutory rights can be found at www.consumerdirect.gov.uk. If you do receive faulty goods, please contact AverVenus Live Support Team via the Contact Us page.

Exclusions

Please note certain goods cannot be returned unless we are at fault. These are personalised or engraved items.

Returning a gift

Cash refunds for gifts can only be made to the payment card used to purchase the goods. So if you buy a gift online, the recipient will not be able to get a cash refund if they want to return the goods.

Changes to Terms & Conditions for buying goods online

We reserve the right to change these Terms & Conditions for buying goods online from time to time. If this happens, we will notify you by posting the new Terms & Conditions for buying goods online on the website. If you do not wish to be governed by the revised Terms & Conditions for buying goods online, you must not place any further orders.

These Terms & Conditions for buying goods online are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.

If any part of these Terms & Conditions for buying goods online is found to be invalid by law, the rest of them remain valid and enforceable.

Contact us

If you have any questions relating to this website, or your concerns as a customer please contact AverVenus Live Support Team via the Contact Us page.